Responsibilities:
• The Inquiry Representative handles all customer service received by telephone, mail
and walk-ins
• Perform daily support functions such as customer service, phone calls, data entry and
staff support
• Send correspondence to the respondents regarding general information needed for
resolution of claims and inform the respondent of his/her current violation status.
• Scan and upload appropriate documents into the database
• Provide quality service and support for customers
• Manage and maintain accurate records
Qualifications:
• Excellent customer service skills
• Professional and detail-oriented
• Excellent problem-solving skills
• Able to multitask
• Demonstrate abilities to gather, assess, and assimilate complex information and
create user-friendly messaging
• Able to work in a fast-paced environment
• Knowledge/use of Microsoft Word and Excel; experience using web-based tools
and general digital communications applications
EEOE
